FAQ

Can I do an internship at MUZOO?

It is only possible to take a one-day introductory course at the zoo. There are very few places available and to apply you need to send a covering email and CV to: info@muzoo.ch

Are there guided tours at MUZOO?

To book a guided tour of the zoo, museum or vivarium, please call +41 (0)32 967 65 00 from Monday to Friday during office hours. You can also send your request to our e-mail address: animations@muzoo.ch. For further information, please visit our events page.

Are dogs allowed at MUZOO?

Only guide dogs and assistance dogs are allowed at MUZOO.

Is it possible to buy animals from the zoo?

No, animals are not for sale. However, we sell young dwarf goats to private individuals as soon as they reach the age of 4 months. The sale is only approved if the future owners offer guarantees to ensure the animals’ well-being. They are only sold in pairs. For further information, please call 032 967 65 00 or contact us by email: info@muzoo.ch

Is there a catering service?

A cafeteria offers a variety of food and beverages. In fine weather, a terrace is also open.

Picnics are available on the zoo grounds. A covered area under the terrace is available for groups on request.

When can you visit MUZOO?

The zoo is open 365 days a year. During summer time from 8:00 to 18:00 and during winter time from 8:00 to 17:00.

The museum and vivarium are open Tuesday to Sunday from 10:00 to 17:45 during summer time, and from 10:00 to 16:45 during winter time. For holiday opening times, please see our opening times and prices page.

How do I book a birthday party at the zoo for my child?

Find out more here. To make a reservation, please book directly online or call us on +41 (0)32 967 65 00.

Is the site accessible to people with reduced mobility?

Yes, all the roads are paved. However, the main path is quite steep. The toilets at the museum and zoo are also adapted.

Does the zoo train apprentices?

Yes. The zoo trains one animal keeper apprentice at a time. The square is currently occupied.

I found an injured animal. What should I do?

Stay calm! You’ll find a step-by-step guide here

I found a hedgehog. What should I do?

Hedgehogs are protected animals. For information on hedgehogs in distress, visit http://www.herissons.ch/conseils-d-urgence/.

I found a bat. What should I do?

Bats are protected animals. Information about bats in distress can be found at https://chiroptera-ne.ch/.

I found a baby bird on the ground. What should I do?

Stay calm! You’ll find a step-by-step guide here